Frequently Asked Questions
Consultations & Support
Learn more about Jenny Craig's one-on-one support – a key part of your weight loss success!
- What emotional support is offered on Jenny Craig?
- What happens each week when I meet with my Consultant?
- What type of training do Consultants receive?
- Do I have to have a weekly consultation?
- What if I have questions or need support when my Centre is closed?
- What happens when I first go into a Local Centre?
- What if I want to make an appointment on my Consultant's day off?
- How do my weekly phone consultations work on Jenny Direct®?
- What types of employees work at your Local Centres?
- Am I eligible for employment even if I'm not a Jenny Craig client?
- How can I become a Jenny Craig employee?
Q: What emotional support is offered on Jenny Craig?
A: A pivotal part of the Jenny Craig Program, the weekly consultations play a major role in our clients' successes. Not only do we want to support you along your weight loss journey, we want to ensure that you're experiencing a healthy rate of weight loss. In addition, our JennyCare department is staffed with trained, caring Jenny Craig representatives 24 hours a day, seven days a week. If you need some advice or extra support after hours, feel free to call toll-free 1-800-JennyCare and someone there will be delighted to help you.
Q: What happens each week when I meet with my Consultant?
A: Consider your Consultant your "partner in weight loss." During your weekly consultations, your Consultant will review your progress, address any challenges you may have, help with menu and activity planning and offer weight loss tips and techniques.
Q: What type of training do Consultants receive?
A: Jenny Craig prides itself on hiring health-oriented and customer-focused individuals who genuinely enjoy working with people. Once hired, all Consultants attend a comprehensive training course and are certified by a Jenny Craig Trainer. Consultants also receive monthly continuing education in areas relating to nutrition, motivation and stress management. When clients have special needs or requests, Consultants call on our Corporate Registered Dietitians for help.
Q: Do I have to have a weekly consultation?
A: A pivotal part of the Jenny Craig Program, the weekly consultations play a major role in our clients' successes. Not only do we want to support you along your weight loss journey, we want to ensure that you're experiencing a healthy rate of weight loss.
Q: What if I have questions or need support when my Centre is closed?
A: Our JennyCare department is staffed with trained, caring Jenny Craig representatives 24 hours a day, seven days a week. If you need some advice or extra support after hours, feel free to call toll-free 1-800-JennyCare and someone there will be delighted to help you. You may also sign up for our free email Weekly Tips and Monthly Newsletters.
Q: What happens when I first go into a Local Centre?
A: The best way to find out if the Jenny Craig Program is right for you is to visit a Centre for a free informational consultation. During your visit, a Jenny Craig Program Director will:
- Ask questions to learn what you're looking for in a weight management program
- Help you to identify a healthy weight loss goal
- Provide you with all the Program information you need to make a decision
This consultation is obligation-free. No matter what you decide, you'll leave the Centre feeling even more motivated to take action towards a healthier lifestyle!
Q: How do my weekly phone consultations work on Jenny Direct®?
A: Each week, you'll speak with your personal Consultant for a 15-minute, private consultation. He or she will help you monitor your weight loss progress; encourage you to set personal goals to build a healthy relationship with food, lead an active lifestyle and add balance to your life; provide strategies to handle challenging situations such as dining out, traveling and unplanned changes; and also help you select satisfying and convenient weekly menus that fit into your lifestyle.
Q: What types of employees work at your Local Centres?
A: Centre employees include Consultants, who work with clients weekly as "partners in lifestyle change" to motivate them, assist them with their weekly menu and activity planning, and provide them with personalized strategies to help them on their weight loss journeys. Program Directors give clients free informational consultations and tours of the Centre, and the Centre Director is responsible for all daily Centre operations.
Q: Am I eligible for employment even if I'm not a Jenny Craig client?
A: While losing weight on the Program is certainly not a prerequisite for becoming an employee, many staff members have experienced success as clients on the Program. Their personal experiences give them an even greater insight into offering clients timely suggestions and encouragement.
Q: How can I become a Jenny Craig employee?
A: Contact the Centre nearest you by calling 1-800-597-JENNY. The Centre Director will let you know the best way to pursue employment opportunities in the area. To view current job openings, please visit our Job Opportunities page.
